FAQ

Call +32 (0)78 170 170 and select the desired language. By entering your bank account number or your postcode and date of birth, our voice system will quickly connect you to one of our employees. Note down the case number you receive at the end of the call so that you can track your case.

If you have been the victim of theft or fraud, we advise you to file a report with the police and check the transactions on your accounts so that you can dispute them as soon as possible if you did not make them yourself. To dispute transactions made with your credit card, Visa, or Mastercard, fill out the designated form on the website mijnkaart.be or macarte.be. Contact your bank to dispute transactions made with your debit card. For all other products, contact the card issuer.

Card Stop cannot unblock your payment card under any circumstances. Only the bank that issued your card can make that kind of decision. Please contact them.

You must report the loss of your identity card to Doc Stop at 00800 2123 2123 (or +32 2 518 2123 from abroad). This service is available 24 hours a day, 7 days a week. It is also important to file a report with the local police.

We strongly advise you to block all missing products to prevent abuse.

Contact your bank or the card issuer, who will arrange for a replacement.

There can be several reasons why your card was swallowed by the ATM: a technical defect, a problem with your card, or a possible fraud attempt. Therefore, we advise you to have your card blocked immediately.

You can deposit the found bank card at the nearest bank branch or police station.

You have received this letter because Worldline's fraud prevention service and your bank wish to protect you against possible misuse. Follow the instructions stated in the letter. You can find all information about this fraud prevention letter further down this site under received fraud prevention letter (NL) or received fraud prevention letter (FR).

This number allows you to prove that you have had your payment methods blocked via Card Stop. Keep this number, as you may need it when you need to dispute transactions made with the blocked bank card.

If you have a Visa or Mastercard credit card, you can request assistance through Visa or Mastercard services. Consult the Visa or Mastercard website for more information. Otherwise, it is best to contact your bank. Depending on your situation, they can suggest the best solution.

The number 078 170 170 is a regular number, without additional costs.

For this, we must refer you to your bank or your payment card issuer.

Please note that this person needs to identify you using certain personal data. See here.